Customer service is becoming increasingly important as a reason why people renew their mobile phone contracts, a new survey published today shows.

Despite handset upgrades enticing those who hanker for the latest tech – the new iPhone 6S is expected to be launched today (9 September) – the survey shows that users place practical considerations above keeping up with the latest tech.

Firstsource reports First Quarter Fiscal 2016 revenues of Rs 7,469 million
Y-o-Y de-growth of 1.1%

Operating EBIT of Rs 725 million
Down Y-o-Y by 4.1%

PAT (profit after tax) of Rs 564 million

Company on hiring spree to support new business growth in the region.

Firstsource Solutions, Ltd. announced its call center in Colorado Springs will be hiring up to 200 customer care representative positions. Firstsource in Colorado Springs provides customer care outsourcing to clients in the healthcare and financial services industry.

NICE Systems (NASDAQ: NICE) a worldwide leading provider of real-time analytics solutions, and Firstsource Solutions Limited(NSE:FSL, BSE:532809), a global provider of customized Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, today announced a partnership. As part of the partnership, Firstsource will leverage on the robust capabilities of NICE Interaction Analytics solution to help its clients enhance the end-user experience.

More than 1200 employees at Firstsource Solutions in Derry/Londonderry are taking part in an innovative health programme designed to increase awareness around alcohol in the workplace.

The ‘Drink, Work and Me’ initiative, supported by Big Lottery Fund, is being run in partnership with Business in the Community (BITC), Addiction NI, fasa and The Social Research Centre. Employees will be offered insights into alcohol and the affects it has on family and work.

The Schools’ Business Partnership is delighted to announce that Firstsource, a global, award winning provider of business process outsourcing (BPO) services recently concluded its second successful year of the Skills @ Work programme for students of Moville Community College.  This initiative provides firsthand insight into the business world to senior cycle students from Moville Community College and is part of the Schools’ Business Partnership programme run by Business in the Community Ireland (BITCI).

Y-o-Y de-growth of 2.3%

Operating EBIT of Rs.3,086 million
Up Y-o-Y by 7.7%

PAT (profit after tax) of Rs.2,343 million

One of Northern Ireland’s largest private sector employers, Firstsource Solutions has launched a unique wellbeing initiative that aims to deal with mental health recognition within the workplace.

The ‘Mental Health Toolkit’ has been developed in partnership with Business in the Community Northern Ireland (BITCNI), supported by Action Mental Health (amh), and encourages all employees to be proactive about looking after mental health.

As the Easter break approaches most employees are looking forward to some time off work – but a new survey published today shows the pressure people feel to stay in touch by email outside working hours.

The survey shows more than one in five people in full or part time work (21 per cent) feel pressure to read and send work emails out of office hours, with 46% doing so whilst on holiday

It finds more than half of workers (55 per cent) have sent a work email outside of working hours to a colleague.

Firstsource Solutions (NSE:FSL, BSE:532809), a global provider of customized Business Process Management (BPM) services, is creating up to 450 jobs in the United Kingdom and the United States.

It includes 200 new jobs in the North East of England and 250 in a new centre in Eugene, Oregon where client representatives, management and quality assurance staff will support the telecommunications industry by providing web-chat services.