firstlight has been appointed to manage external communications for Firstsource, a leading global business process outsourcing company.

Firstsource works with companies to help improve customer experience and address business challenges across the banking, financial services, healthcare, telecommunication and media sectors. Its clients include some of the world’s leading and most powerful brands.

Firstsource Reports Third Quarter Fiscal 2016 Revenues of Rs 8,178 million Q-o-Q growth of 3.2%, Y-o-Y growth of 8.9% Operating EBIT of Rs 845 million Up Q-o-Q by 5.5% and Y-o-Y by 13.3% PAT (profit after tax) of Rs 670 million Up Q-o-Q by 8.4% and Y-o-Y by 16.6%

At its Board meeting held in Kolkata today, Firstsource Solutions Limited (NSE:FSL, BSE:532809), a RP-Sanjiv Goenka Group Company and a global provider of customized Business Process Management (BPM) services, reported its consolidated financial results for the third quarter ended December 2015 according to Indian GAAP.

North American New Product Innovation Award for Contact Center Outsourcing

Firstsource Solutions Ltd., a leading Business Process Management (BPM) company, announced today that it is the recipient of Frost & Sullivan’s 2013 North American New Product Innovation Award in Contact Center Outsourcing. The award recognizes Firstsource’s First Customer Intelligence solution that measures customer sentiment, emotions and behavior across an omni-channel environment.

Firstsource Solution’s Contact Agent Experience Index finds phone interactions as most effective despite the rise of web chat.

While 26 percent of contact center agents find web chat to be an effective channel for customer service, nearly half (47%) still find talking on the phone to be the most effective channel, according to an index released today by Firstsource Solutions.

A unique jobs partnership between one of Northern Ireland’s leading businesses and employment and skills specialists Ingeus has just marked a major milestone in Belfast.

Outsourced contact centre provider Firstsource, which is one of Northern Ireland’s largest private sector employers, has now recruited its 100th employee from the Department for Employment and Learning’s Steps 2 Success adult employment programme, delivered in Belfast by Ingeus.

Springvale Employment and Learning in Partnership with Firstsource Solutions and Business in the Community have recently celebrated the success of supporting a number of young unemployed people into fulltime employment.

HR Wins Best Practice Award at 4th NHRD Showcase 2015 and Best First Time Managers Development Program of Asia Accolade at Best Leadership Development Practices of Asia 2015.

Firstsource Solutions Limited (NSE:FSL, BSE:532809), a global provider of customised Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company has won two HR industry awards for leading and delivering organisational and people change through its innovative employee learning initiatives.

Global provider of customised BPM services wins Contact Centre Outsourcing Customer Value Enhancement honour.

Firstsource Solutions Limited (NSE:FSL, BSE:532809), a global provider of customised Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company has won the Frost & Sullivan Asia Pacific Best Practices Award for Customer Value Enhancement in the Contact Centre Outsourcing domain.

Firstsource Solutions Limited (NSE:FSL, BSE:532809), a global provider of customised Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, has won two prizes at the UK Customer Experience Awards 2015 held in London recently.

Offering customer contact management employees the opportunity to gain a college degree with leading business school.

A new partnership announced today between Firstsource Solutions Limited (NSE:FSL, BSE:532809), a global provider of customized Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company that employs 24,000 people worldwide, and Ulster University will allow customer contact center employees the opportunity to study for a degree.