Stacy Chalupsky, VP of Claims and Payment Integrity at Medica shares how their strategic partnership with Firstsource transformed claims operations through inventory reduction, SOP enhancements, robotic automation, and AI implementation roadmap development.
Michelle Krause, SVP of OST Closing at Lanet Home Lending, reveals their successful transition to outsourced post-closing operations with Sourcepoint, achieving 99.8% accuracy in document management and exception handling.
Jeff Henkel, SVP of Closing Fulfillment at Taylor Morrison Home Funding of Taylor Morrison Home Funding shares their operational recovery journey with Firstsource, overcoming pandemic backlogs, optimizing final docs processes, and preparing for AI-driven efficiency gains.
Holly Hans, Claims Vice President at CareSource, breaks down their evolved partnership with Firstsource - from claims processing to digital imaging, mailroom automation, and AI-powered root cause analysis across 8 states.
Geneva Stewart, Director of Revenue Cycle at Montage Health, reveals how Firstsource delivered breakthrough performance on low-dollar accounts, automated claims management, and improved collections through responsive collaboration.
Gautam Galvankar, AVP of Enterprise Operations Shared Services at ETS discusses their partnership with Firstsource - from TOEFL consulting in India to building a Global Capability Center in Hyderabad, scaling operations across customer care, proctoring, scoring, and AI integration.
Garth Dixon, Director of Transportation Data Operations at Truckstop, explains how partnering with Firstsource eliminated software duplicates, enhanced customer support, and built scalable back-office solutions for sustained growth.
Chrystie Leonard, Chief Customer Experience Officer at GHX, shares how their partnership with Firstsource transformed healthcare supply chains, implemented AI technology, and maintained critical operations during COVID-19 to serve millions of patients daily.