Firstsource Solutions, the UK’s customer experience expert, has won the Employer of Choice Award for the second time at the annual Business in the Community Northern Ireland Awards.

Over 500 business people attended the ceremony at Belfast Waterfront Hall on the 2nd of June. The awards recognise the corporate social responsibility of leading companies in eight categories across Northern Ireland. Firstsource previously won the Employer of Choice award in 2013.

Firstsource Solutions, the UK’s customer experience expert, has won the Employer of Choice Award for the second time at the annual Business in the Community Northern Ireland Awards.

Over 500 business people attended the ceremony at Belfast Waterfront Hall on the 2nd of June. The awards recognise the corporate social responsibility of leading companies in eight categories across Northern Ireland. Firstsource previously won the Employer of Choice award in 2013.

Firstsource Group USA Inc., wholly owned subsidiary of Firstsource Solutions Limited (NSE: FSL, BSE: 532809), a RP-Sanjiv Goenka Group company and a global provider of customized Business Process Management (BPM) services, today announced that they have completed the acquisition of the BPO division of ISGN Corporation™ (“ISGN”), a leading provider of end-to-end technology solutions to the U.S. mortgage industry.

Firstsource Solutions

(NSE: FSL, BSE: 532809), a leading global provider of Business Process Management (BPM) services, has been ranked 12th in the International Association of Outsourcing Professionals® 2014 Global Outsourcing 100® Rankings. IAOP recognizes Firstsource’s efforts in industry-specific services, customer relationship management and transaction processing across industries like Telecommunications & Media, Banking and Financial services , Healthcare in the US, UK and India markets.

giffgaff, the mobile network provider, is continuing to develop its partnership with Firstsource Solutions, a leading customer experience expert, with a three-year contract extension.

The contract signifies a renewed commitment to providing excellent member management services for the network provider. A ‘virtual’ operator with no high-street presence, giffgaff offers exciting and flexible deals which has earned it a reputation for being a disruptor in the mobile industry.

Synexus, the world’s leading Site Management Organisation (SMO), has appointed Firstsource (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL@IN), an RP-Sanjiv Goenka Group company and a global provider of customized Business Process Management (BPM) services, to review and support its customer communication touchpoints across the UK with the aim of creating real time responsiveness and dialogue, leading to an enhanced patient experience throughout the clinical trial process. The customer win marks Firstsource’s entry into the UK’s burgeoning healthcare industry.

Firstsource Solutions, the UK’s customer experience expert, has won Outsource Contact Centre of the Year at the Welsh Contact Centre Awards.

Attended by more than 700 guests, and hosted by comedian Jimmy Carr, the event celebrated the best of an industry worth £650m to the Welsh economy. Shortlisted alongside a number global outsourcing firms, Firstsource took home the prize for the second year in a row, cementing its position at the top of the sector.

Firstsource Solutions, the UK’s leading customer experience expert, yesterday welcomed over 1,200 new employees to its Derby site. The new roles come as a result of Firstsource expanding its partnership with telecommunications and media giant, Sky.

Firstsource Solutions, the UK’s customer experience expert, has announced that it will create more than 300 new jobs as it opens its 2nd contact centre in Cardiff. The new centre at Oakleigh House comes 4 years after the opening of Firstsource’s flagship facility in the city which currently employs 1,000 people. Opening for business from the end of February the new centre will make Firstsource one of the largest contact centre employers in Cardiff.

Firstsource Solutions Limited (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL@IN), an RP-Sanjiv Goenka Group company and a global provider of customized Business Process Management (BPM) services, in partnership with WorkFlex Solutions, the industry leader in Intelligent Intraday AutomationTM for contact centers, has reported significant improvement of intraday performance as a result of the WorkFlex Manager Suite adoption that provides intelligent real-time adherence alerting.