One of Northern Ireland’s largest private sector employers, Firstsource Solutions hit the right notes in Derry/ Londonderry earlier today as it launched a new choir for its employees with a little help from local songbird and ‘The Voice’ contestant Rachael O’Connor.

Y-o-Y growth of 5.1%

Operating EBIT of Rs 755million
Up Y-o-Y by 21.0%

PAT (profit after tax) of Rs 532million
Higher Y-o-Y by 29.7%

Both EBIT and PAT margins expanded by 1.3% on Y-o-Y basis

On a Q-o-Q basis the Revenue is down by 5.1% and PAT is down by 9.5%.

Firstsource Solutions Limited (NSE:FSL, BSE:532809), a global provider of customized Business Process Management (BPM) services company today reported its consolidated financial results for the quarter ended June 2014 according to Indian GAAP.

New service offering to enhance effective resource management and drive operational savings

Firstsource Solutions Limited (NSE: FLS, BSE: 532809), a global provider of customised business process management (BPM) services to the banking & financial services, telecom & media and healthcare sectors, today announced the launch of First WF Suite, a service offering designed to improve resource availability & utilisation in the contact center

MedAssist, a leader in revenue cycle management solutions, and a wholly owned subsidiary of Firstsource Solutions, today announced it has earned aHealthcare Financial Management Association (HFMA) Peer Review Designation for the seventh consecutive time. The HFMA’s Peer Review program is designed to help healthcare executives identify high-quality products and services based on the ability to demonstrate value, effectiveness, and ease of use among other key purchasing criteria.

Firstsource Solutions Ltd., a leading Business Process Management (BPM) company, today announced it has been named by Verint® Systems(NASDAQ: VRNT) as the 2014 “Innovator of the Year” for excellence in voice of the customer analytics. The award recognizes Firstsource’s Aparajita Gupta, Vice President of Customer Interaction Analytics, for the development of the First Customer Intelligence (FCI) solution.

Scores high in Grant Thornton UK LLP report

Firstsource Solutions (NSE:FSL, BSE:532809), a leading global provider of business process outsourcing (BPO) services, is ranked 15th in the UK’s top 41 fastest-growing Indian companies list, published by business and financial advisers Grant Thornton UK LLP.

Telecom, media management center to create 300 new jobs

Governor Steve Beshear today announced Firstsource Group USA will open a new call center in Louisville. The project, which will provide management solutions to telecommunications and media companies, will result in more than 300 full-time jobs and a $1.2 million investment.

Fourth Time Win for Firstsource

Firstsource Solutions (NSE:FSL, BSE:532809), a leading global provider of business process outsourcing (BPO) services, has won the Outsourcing Centre’s Outsourcing Excellence Award 2014 for Best Partnership with its client BSkyB, the UK’s leading entertainment and communications company.

While half (54 percent) of U.S. consumers still prefer to use the phone to resolve a customer service issue, over 67 percent think web chat will eventually become more widely used, according to a new survey conducted by Firstsource Solutions, a global provider of business process management services. The survey aimed to gain insight into consumer attitude and use of web chat services.