Firstsource Transaction Services, LLC announced its contact center, located at 5725 Mark Dabling Blvd., Ste. 200, Colorado Springs, CO 80919, is hiring 300 new customer care representatives to join its award-winning team. The new hires will focus on providing top-quality customer experiences and improving processes for the company’s healthcare client base.

Firstsource reports First Quarter Fiscal 2018 revenues of Rs 8,777 million

Y-o-Y de-growth of 1.8%; Constant Currency growth at 6.0%

EBIT of Rs 853 million

PAT of Rs 654 million

Mumbai, August 08, 2017: Firstsource Solutions Limited (NSE:FSL, BSE:532809), a global provider of customised Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, reported its consolidated financial results for the quarter ended June 2017 according to Ind AS.

Firstsource Solutions UK, the UK’s leading customer experience expert, is set to grow its operations in Middlesbrough this year by creating up to 500 jobs in the area. The jobs are being created as a result of recent Firstsource client wins.The new roles, which include customer service agents, team leads and trainers, have been created to help Firstsource deliver exceptional customer service for clients including the Financial Conduct Authority (FCA), with whom Firstsource recently signed a two-year deal.

As published by Awards International

Firstsource positioned as a “Major Contender” in the Everest Group’s Contact Centre Outsourcing (CCO) PEAK Matrix™ Assessment 2017

London, 13 July 2017: Firstsource Solutions, the customer experience expert, has been recognised as a “Major Contender” in Everest Group’s Contact Centre Outsourcing (CCO) PEAK Matrix™ Assessment 2017.

As published by Global Sourcing Association

Firstsource recognised as a “Major Contender” in the Banking BPO – Service Provider Landscape by Everest Group’s PEAK Matrix™ Assessment 2017

London, 27 June 2017: Firstsource Solutions, the customer experience expert, has been recognised as a “Major Contender” in the Banking BPO – Service Provider Landscape by Everest Group’s PEAK Matrix™ Assessment 2017.

The positioning recognises Firstsource’s focus on excellence and delivery, and highlights the business’ market-leading work in the banking and financial services industry.

Firstsource Solutions recognised as a “leader” in the IAOP 2017’s Global Outsourcing 100 List

Firstsource Solutions, a leading customer experience expert, has been recognised as a “leader” in the International Association of Outsourcing Professionals’ Global Outsourcing 100 List for 2017.

Firstsource has also been named a “Superstar of the Global Outsourcing 100”, due to recent exceptional performance and high scores achieved during the IAOP evaluation.

Firstsource Solutions, a leading customer experience expert and employer of 5,000 people in the UK – including over 500 employees in Belfast – is building on its commitment to tackling mental health in the workplace with the launch of a new mental health toolkit across its UK operations.

The launch comes during Mental Health Awareness Week in the UK, launched by the Mental Health Association. Recent statistics indicate that one in four people will experience some form of mental health problem in their lifetime.

Firstsource Solutions, a leading customer experience expert and employer of 5,000 people in the UK, has been awarded gold accreditation against the Investors in People Standard, joining the top seven per cent of accredited organisations across the UK, demonstrating their commitment to high performance through good people management.