As Published By: NASSCOM

This blog is authored by Rajesh Subramaniam, Managing Director & CEO at Firstsource Solutions. Listen to him at NASSCOM BPM Strategy Summit 2017

Time to transform: how Indian BPMs can build customer-centric enterprises with transformational technologies and capabilities

Published on Buzz Wales

Check out some exclusive insight from Firstsource employees Deb Ashley and Francis Binnell on making a career in customer service management and the ins and outs of contact centre work.

Published on ETCIO.com

As Published In: Forbes India

Published on The CEO Magazine

From debt-riddled to a multimillion-dollar company, Firstsource Solutions is reaping the benefits after a period of major transformati

Published on legal-island.com

As published on CIO Review India

The way to maximize your invest­ment in analytics technology is based on how well you leverage your data and insights to make bet­ter decisions and take more effec­tive actions. Most successful ana­lytics projects combine several different analytics disciplines including descriptive, predictive and prescriptive analytics.

As published in INDIA CHRO FORUM

As published in MEF

Bhupendra Gupta, EVP – Transformation & Product Engineering at Firstsource Solutions

Automation an

As published in Outsource Mag

Rick Sturge is EVP Business Development at Firstsource Solutions, with over two decades’ experience in outsourcing and business transformation. We turned to Rick for the latest in our Life Lessons series – and received lessons aplenty.