Financial services companies are under more pressure than ever before to both defend and gain market share, and with so many businesses in the sector citing ‘customer experience’ as a key focus, or USP in order to win custom, it’s more important than ever that we know exactly what that means. ‘Customer experience’ is a massively catch-all term and it can encompass a vast variety of interactions – from applying for a mortgage to a simple balance check.

From an announcement on the GSA website:

Firstsource has been named as a “Service Provider Challenger” on the Global Sourcing Association’s annual Top Performers Index for having made exceptional contributions to the positive reputation of sourcing, and helping shape the current and future state of the global sourcing industry.

As published on IDG Connect

What tech do the c-suite really get excited about? IDG Connect speak to Rajesh Subramaniam, CEO & MD at Firstsource Solutions to find out.

As published by Awards International

We are delighted to have celebrated multiple Firstsource award wins at the European Contact Centre and Customer Service Awards (ECCCSA’s) last night.

As Published By: NASSCOM

As Published By: Customer Experience Magazine

Firstsource Solutions enjoyed two major wins at the 2017 UK Customer Experience Awards, including the prestigious CX Professional of the Year accolade.

Published in HR Grapevine Magazine

Are great leaders born or made? Laura Hourican, SVP HR at Firstsource Solutions UK, shares her insights in HR Grapevine’s latest issue, revealing how Firstsource is building its next generation of leaders.

A Middlesbrough contact centre that announced a massive recruitment drive says the search is still ongoing for HUNDREDS of staff.

Firstsource Solutions UK said it needed to fill 350 roles back in June – and a further 150 two months later, following big contract wins. It’s already filled 180 customer service agents, team leaders and trainer roles, based at its Fountain Court call centre on Grange Road – and still needs to find at least another 300.

Convenience is key for many shoppers but convenience can mean different things to different people. David Potter, SVP of Business Development at Firstsource Solutions, shares his insights in A1 Retail’s September issue, investigating the areas retailers can look at to ensure they are a convenient retailer. ‘In today’s busy world, consumers not only demand, but expect, great convenience from the brands they interact with.