BPO firm Firstsource Solutions today reported 28 per cent increase in its consolidated net profit to Rs 79.66 crore for the fourth quarter ended March 31, 2016.

Mahendra Singh Dhoni's recent petulance over media questions and some of his tactics have intrigued cricket followers. On Monday, Sanjiv Goenka, owner of Rising Pune Supergiants, the new IPL franchise of which Dhoni is captain, gave some insight into his personality.

Simon Hunt, director of customer experience at Firstsource Solutions explores the role a great customer experience can play in brand marketing.

Sanjiv Goenka and his ‘quest’ - We had last seen him dance up a storm at son Shashwat’s baraat in end-January. On Wednesday afternoon, we met a very different Sanjiv Goenka. This time for an hour-long adda after unveiling an installation on Quest’s fifth floor...

In a recent survey, we learned how agents feel about the evolving contact center and how they can best serve customers. "Customer experience" was a big buzz phrase in 2015, and will likely continue to be a priority as companies take more modern approaches to traditional customer service via Web chat, social media, or through the phone.

BPO firm Firstsource Solutions today posted 16.6 percent rise in consolidated net profit at Rs 67.04 crore for the quarter ended December 2015.

Revenues grew 8.9% to Rs 818 crore in the reported quarter from Rs 751 crore in the corresponding period last year

Firstsource acquires BPO division of US-based ISGN. Over 700 employees from ISGN's BPO division in the United States and India will become a part of Firstsource through this acquisition

Simon Hunt, Customer Experience Director at Firstsource, discusses the potential of automation in customer service

The digital age is in full swing for the UK’s retail industry. Many retailers are moving to omnichannel services for product selection, payment and order tracking. For some it is now possible for the consumer journey to take place entirely online. This approach has helped some retailers drive cost efficiency and customer growth on a scale that outstrips their competition.