FDS announces successful recertification of COPC (5.a) Standard

Firstsource Dialog Solutions (FDS) is proud to announce successful recertification of COPC (5.0a) Standard in their Sri Lanka centre. This certification indicates that COPC approves Firstsource’s Sri Lanka center has maintained high standards and best practices in managing Client Relationships for all their processes.

This COPC standard is a crucial assessment of FDS’s processes relating to performance and customer satisfaction. It provides a mechanism for data-based decision making and enables setting up of an effective performance management system that delivers results.